Frequently Asked Questions

  • What is the Wellness Hub Psychology Clinic?

    The Wellness Hub is a psychology clinic operated by Mental Health Foundation Australia. We offer accessible, professional counselling services to support your emotional wellbeing.

  • Who runs the Wellness Hub?

    The clinic is operated by Mental Health Foundation Australia, with provisional psychologists and counsellors, all working under the supervision of experienced senior clinicians.

  • Where is the Wellness Hub located?

    We are located in South Yarra, Melbourne, with sessions available both in-person and via telehealth across Australia.

  • What types of services does the Wellness Hub offer?

    We provide:

    • Individual Counselling
    • Parent-child Counselling
    • Child and Adolescent Counselling

  • Who can access services at the Wellness Hub?

    Our services are open to anyone aged 5 and up. We support individuals from all backgrounds.

  • How much does a counselling session cost?

    We offer all sessions at a affordable fee of $30 per 50-minute session, plus a small Halaxy processing fee applies to Initial Assessments, In-clinic and Online Consultations.

  • Can I use Medicare or private health insurance?

    Unfortunately, we do not offer Medicare rebates or accept private health insurance. Our pricing is designed to be affordable without requiring a referral.

  • What payment methods are accepted?

    Payments can be made online invoice via credit/debit card sent via our Clinical Practice Platform (Halaxy) or in person at the clinic.

  • Can I claim the consultation fee for tax purposes?

    You are eligible to claim the consultation cost within your tax return, if you require a copy of invoice please email us at wellness.hub@mhfa.org.au

  • What concerns can the Wellness Hub help with?

    We support a wide range of emotional and mental health concerns, including: Anxiety and stress, adjustment disorder, relationship, family or social challenges, grief and loss, life transitions, self-esteem, general wellbeing and more. 

  • Who provides the counselling?

    All sessions are delivered by provisional psychologists /counsellors under the supervision of experienced senior clinicians

  • Are the counsellors qualified?

    Yes. Our team members are in the final stages of completing their professional training and are carefully supervised to ensure quality and safety.

  • What is the difference between a provisional psychologist and a fully registered psychologist?

    A provisional psychologist has completed their degree and is undergoing supervised practice as part of their final registration requirements. They offer high-quality support under close professional oversight.

  • Can I get a referral to a psychiatrist or other specialist?

    Yes. If you need a referral, your counsellor can guide you through your options and connect you with external services.

  • Are your services accessible for people with disabilities?

    Yes. Our South Yarra clinic is wheelchair accessible, and we can discuss any specific support needs when booking.

  • Do you offer services in languages other than English?

    While most of our practitioners speak English, we will do our best to match you with someone who speaks your preferred language or provide referral options.

  • Is the Wellness Hub inclusive of all communities?

    Yes. We welcome and affirm people of all cultures, genders, sexualities, faiths, and identities. You will be treated with respect and dignity here.

  • How can I provide feedback about my experience?

    We welcome your feedback. You can email us at wellness.hub@mhfa.org.au.

  • How do I book an appointment?

    You can book online at wellnesshub.mhfa.org.au, or call us on 03 8825 3501 for assistance.

  • What are the clinic’s operating hours?

    Appointments are available Monday to Friday, generally between 9am and 5pm, though some after-hours sessions may be offered based on practitioner availability.

  • Can I book a telehealth appointment?

    Yes, all our services are available via secure video consultations Australia-wide.

  • How long is a typical counselling session?

    Each session is typically 50 minutes long.

  • Can I choose my counsellor?

    You can indicate a preference when booking. While availability may vary, we’ll do our best to match you with your chosen practitioner.

  • What if I need to cancel or reschedule my appointment?

    Please provide at least 24 hours notice to cancel or reschedule. Cancellations within 24 hours may incur a fee.

  • Is there a waitlist for appointments?

    Sometimes, especially during busy periods. However, we aim to offer appointments as soon as possible and will let you know of any delays.

  • Can I access crisis support through the Wellness Hub?

    We are not a crisis service. If you need immediate help, please contact Lifeline (13 11 14) or 000 in an emergency.

  • Do you provide services for children or adolescents?

    Yes, we offer counselling for children and adolescents aged 5 years and up. 

  • What support is available for couples?

    We offer couples counselling to help improve communication, strengthen relationships, and navigate challenges together.

  • What support is available for families?

    Our family counselling supports parents, children, and caregivers to address relationship dynamics, communication issues, and shared challenges.

  • What do I need for a telehealth session?

    All you need is a laptop with a camera and a stable internet connection. We'll send you a secure video link before your session.

  • Is telehealth as effective as in-person counselling?

    Yes. Many clients find telehealth equally supportive and more convenient. It also makes our services accessible from anywhere in Australia.

  • How secure are telehealth sessions?

    We use encrypted platforms to protect your privacy. Your sessions are never recorded or shared.

  • Can I switch between telehealth and in-person sessions?

    Absolutely. Let us know what works best for you, and we’ll help adjust your appointments.

  • Is my information kept confidential?

    Yes. Everything shared in sessions remains confidential, unless there is a legal or safety obligation to disclose information.

  • Will my sessions be recorded?

    No. Sessions are not recorded, and no part of your appointment is stored without your consent.

  • Who has access to my personal information?

    All information is stored securely in line with Australian privacy laws and ISO 270001 standards.